Support
Contact
Need help, found a bug, or have a suggestion? Email us and include your Locary version and iOS version when relevant.
Common questions
Where are my memories stored?
Places, entries, photos, videos, and voice recordings stay in Locary's private local container by default. If you enable Pro sync, Locary also saves a current snapshot in your Apple Account's private iCloud database, which Gentleflow cannot view. Restoring an existing iCloud snapshot is always available without Pro. Keep a separate exported copy of anything important.
How do I restore Pro?
Open Settings in Locary and tap “Restore Purchases,” using the same Apple Account used for the original purchase.
How do I manage or cancel a subscription?
Open Locary Settings and tap “Manage Subscription,” or go to iOS Settings › [your name] › Subscriptions. Deleting Locary does not cancel an active subscription. The lifetime purchase does not renew.
How do I remove my data?
Delete individual entries in the App, or delete Locary to remove its local app container. Turning sync off or deleting the App does not by itself remove an existing private iCloud snapshot; manage iCloud data through your Apple Account and system settings. Purchase records remain with Apple and RevenueCat under their policies.